Shipping & Returns

A clear policy makes the store feel trustworthy.

Practical guidance for preparation, presentation, returns and damage support. Final terms can be adjusted before launch.

Order care

Orders are typically prepared within 2–4 business days. International delivery times vary by destination.

Ceramics, gifts and small textile accessories are prepared with presentation and safe transit in mind.

Unopened standard items may be returned within 14 days of delivery. Custom orders are final sale.

If an item arrives damaged, contact us within 48 hours with the order number and clear photos.

Support

Send the order number and a short description so the team can respond quickly.